TERMS AND CONDITIONS
Welcome to Mylavastudio.com! By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. These terms govern your use of the website and any purchases made through the Mylavastudio online shop. Please read them carefully. If you do not agree to these terms, please refrain from using the website.
Mylavastudio.com and all its contents are the intellectual property of Tiana Milićević, Ljubljana, Slovenia. Mylavastudio reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on this website. Continued use of the site indicates your acceptance of the amended terms.
1. LIMITATION OF LIABILITY
• Mylavastudio makes every effort to provide accurate and up-to-date information on the website. However, inaccuracies may occur regarding prices, delivery times, product descriptions, or other details. Mylavastudio does not guarantee the accuracy of this information and shall not be held liable for any errors, omissions, or consequential damages arising from the use of this website or reliance on its content.
• Mylavastudio reserves the right to change the website’s content, including prices and product availability, without prior notice.
• Product photographs are for illustrative purposes only. Variations in color, shape, and details may occur due to the handmade nature of each piece. These differences are not considered defects.
• Buyers have the right to return or file a complaint for purchased goods in accordance with the Returns and Exchanges Policy outlined below.
2. LIMITED RIGHT OF USE
• All content on Mylavastudio.com is protected by copyright law and is the exclusive property of Tiana Milićević.
• Website visitors may use the content solely for personal, non-commercial purposes. Any unauthorized use, reproduction, or distribution of the website’s content is strictly prohibited without prior written consent from Mylavastudio.
3. PRIVACY POLICY
Mylavastudio respects your privacy and is committed to protecting your personal data in accordance with applicable Slovenian and EU data protection laws, including the General Data Protection Regulation (GDPR). Below is a detailed explanation of how we collect, use, and safeguard your personal information.
3.1 Data Collection
We collect the following types of personal data:
• Personal identification information: Name, address, email address, phone number.
• Payment information: Details necessary for processing payments, such as transaction data (handled securely through third-party services).
• Technical data: IP address, browser type, and other data collected automatically when you access our website.
• Order information: Products purchased, shipping preferences, and billing details.
3.2 How Your Data is Collected
Your personal data is collected when:
• You create an account or place an order on our website.
• You subscribe to our newsletter or fill out a form.
• You contact us via email or phone.
• You browse our website (cookies and analytics tools may collect technical data).
3.3 How We Use Your Data
We use your data for the following purposes:
• To process and deliver your orders, including payments, shipping, and customer service.
• To communicate with you about your orders or respond to your inquiries.
• To send promotional offers or updates if you have subscribed to our mailing list (you can unsubscribe at any time).
• To improve our website and user experience through analytics.
• To comply with legal obligations, such as tax reporting.
3.4 Data Sharing
Your data will not be sold, rented, or shared with third parties except in the following cases:
• Service providers: Payment processors (e.g., PayPal), shipping companies, or email service providers that assist us in fulfilling orders or delivering services.
• Legal obligations: When required by law, we may share your data with government authorities.
3.5 Data Security
We implement robust technical and organizational measures to protect your data:
• All data transmitted during checkout is encrypted using SSL (Secure Sockets Layer) technology.
• Access to your personal data is limited to authorized personnel.
• Payment information is processed securely through trusted third-party services (e.g., PayPal).
3.6 Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:
• Order and payment data are retained for tax and accounting purposes.
• Newsletter subscription data is retained until you unsubscribe.
3.7 Your Rights
Under applicable data protection laws, you have the following rights:
• Right to access: Request a copy of your personal data.
• Right to rectification: Correct any inaccuracies in your data.
• Right to erasure: Request the deletion of your data (except where retention is required by law).
• Right to restrict processing: Limit how we use your data.
• Right to data portability: Receive your data in a machine-readable format.
• Right to withdraw consent: Opt-out of marketing communications at any time.
To exercise your rights, contact us at info@mylavastudio.com.
4. ORDER AND PURCHASE PROCESS
• When you place an order through Mylavastudio.com, you will receive an automated confirmation email. This is not a guarantee of product availability or dispatch.
• A second confirmation email will follow to notify you when your order is being processed or if the product is unavailable.
• Orders are considered final once confirmed. You may cancel your order at no additional cost before receiving the shipping confirmation email.
• Mylavastudio reserves the right to refuse or cancel any order if misuse of the website or other suspicious activity is suspected.
By completing a purchase, you acknowledge that you have read and accepted these Terms and Conditions.
5. PRICES AND TAXES
• All prices are listed in Euros (EUR).
• Buyers within the European Union are charged final prices, inclusive of VAT. Buyers outside the EU are responsible for any additional import duties, taxes, or fees required by their country of residence.
• Prices are valid at the time of order placement and are subject to change without prior notice.
Special offers or discounts will specify their validity period. Contact us if you have any questions about pricing.
6. PAYMENT OPTIONS
We offer the following payment methods:
1. Prepayment via Bank Transfer: After placing an order, you will receive a Proforma Invoice via email. The order will only be processed after payment is received. If the product is unavailable after payment, you will be notified, and production time will be arranged.
2. Payment via PayPal: Secure transactions can be made using PayPal. Accepted cards include MasterCard, Visa, Maestro, Discover, and American Express.
Until full payment is received, all purchased items remain the property of Tiana Milićević.
7. RETURNS AND EXCHANGES
We strive to ensure your satisfaction. If you’re not happy with your purchase, please follow the guidelines below:
1. Returns
• Notify us of your intent to return an item within 14 days of receiving it by email at info@mylavastudio.com.
• Items must be unused, undamaged, and in their original packaging. Include a copy of the invoice in the package and, if applicable, provide your PayPal address or bank details for a refund.
• Returns must be sent to the following address at your own expense:
Tiana Milićević
Frenkova pot 52
1261 Ljubljana-Dobrunje, Slovenia
2. Exchanges
• Items can be exchanged for a different size or finish. Follow the return steps outlined above and indicate the desired size or finish on the invoice copy.
• Exchanges are not permitted for entirely different items. In such cases, you must return the original order, request a refund, and place a new order.
• Additional delivery costs for exchanges are the buyer’s responsibility.
• Custom-made items cannot be exchanged or returned. Please contact us at info@mylavastudio.com for assistance.
3. Complaints
• If an item is damaged or faulty, notify us immediately via email with a description of the issue.
• Damaged items must be returned within 14 days of submitting your complaint. Once we confirm the issue, you will receive a full refund, including shipping costs.
8. FINAL PROVISIONS
• Any disputes arising from the use of Mylavastudio.com or purchases made through the website will be resolved in accordance with Slovenian law.
• By using this website, you confirm your agreement with these Terms and Conditions.
For any questions, please contact us at info@mylavastudio.com.